Q. About Us

Answer

The Research Help Now Michigan Virtual Reference Service began in February, 2004 as a project funded by a U.S. Department of Education Fund for Improvement of Postsecondary Education (FIPSE) Grant for the Michigan Community College Virtual Learning Collaborative (MCCVLC). Formed by a group of Michigan Community College Libraries to offer Virtual Reference to their communities, it has grown to include two major libraries in the state of Michigan: Michigan State University and Eastern Michigan University Libraries. Research Help Now Virtual Reference Service is made available free of charge to all patrons of the participating Michigan Community Colleges, Cleary University, Eastern Michigan University, Lawrence Technological University, Madonna University, Michigan State University, Spring Arbor University, and the MCCVLC.

The first year of Research Help Now was funded by the FIPSE Grant. Once the grant period expired in September, 2005, funding was taken over by the member libraries. RHN is a service of participating community college and university libraries in Michigan. The Collaborative is staffed by professional librarians from the participating institutions.

Mission

Research Help Now supports our educational community with research help from a librarian using 24/7 chat.

Vision

Research Help Now will be a growing, indispensable service that enhances the ability of our collaborative libraries to exceed students’ academic research needs by providing the best instructive user experience possible.

Values

Service to students
Quality of service

Contact Us

To find out more about the Research Help Now collaborative or if you want to join Research Help Now, please contact co-administrators:

Sandy McCarthy, Washtenaw Community College
or 734-677-5293
Ann Walaskay, Oakland Community College
or 248-522-3528
Elizabeth Walker-Papke, Spring Arbor University

Manual

Research Help Now Manual of Policies and Procedures (Last updated: May 2015)

Manager Information

Managers can learn more about Question Point on our Manager Information page.

Annual Meetings

Find meeting summaries and associated documents on our Annual Meetings page.

Needs Assessment Survey Monkey Results

SurveyMonkey Results

Newsletter

Check out our current and former Newsletters.

Virtual Reference Reading List

  • Last Updated Feb 10, 2020
  • Views 43
  • Answered By Sandy McCarthy

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Contact Us

RHN Administrators:

Sandy McCarthy, Washtenaw Community College
Ann Walaskay, Oakland Community College
Elizabeth Walker-Papke, Spring Arbor University