Q. About Us
The Research Help Now Michigan Virtual Reference Service began in February, 2004 as a project funded by a U.S. Department of Education Fund for Improvement of Postsecondary Education (FIPSE) Grant for the Michigan Community College Virtual Learning Collaborative (MCCVLC). Formed by a group of Michigan Community College Libraries to offer Virtual Reference to their communities, it has grown to include two major libraries in the state of Michigan: Michigan State University and Eastern Michigan University Libraries. Research Help Now Virtual Reference Service is made available free of charge to all patrons of the participating Michigan Community Colleges, Cleary University, Eastern Michigan University, Lawrence Technological University, Madonna University, Michigan State University, Spring Arbor University, and the MCCVLC.
The first year of Research Help Now was funded by the FIPSE Grant. Once the grant period expired in September, 2005, funding was taken over by the member libraries. RHN is a service of participating community college and university libraries in Michigan. The Collaborative is staffed by professional librarians from the participating institutions.
Research Help Now supports our educational community with research help from a librarian using 24/7 chat.
Research Help Now will be a growing, indispensable service that enhances the ability of our collaborative libraries to exceed students’ academic research needs by providing the best instructive user experience possible.
Service to students
Quality of service
To find out more about the Research Help Now collaborative or if you want to join Research Help Now, please contact co-administrators:
Research Help Now Manual of Policies and Procedures (Last updated: May 2015)
Managers can learn more about Question Point on our Manager Information page.
Find meeting summaries and associated documents on our Annual Meetings page.
Needs Assessment Survey Monkey Results
Check out our current and former Newsletters.
Virtual Reference Reading List
- Stay up-to-date with Virtual Reference issues by reading the Virtual Reference Reading List (Last update: July 20, 2005)
- Annotate Bibliography of Current VR Discussions in the Literature Annotated Bibliography (Last update: June 2008)
- Seeking Synchronicity: Revelations and Recommendations for Virtual Reference by Lynn S. Connaway and Marie L. Radford, a publication of OCLC Research